Although i love my P990, and its finally stable with R5 and R6 firmwares, knowing SE has changed its plans, and won´t make anymore development in its firmware made be very mad, and so are other P990 and UIQ3 users

So i ask everyone to participate in this discussion at SE devs forum and show SE how users should be treated!

http://developer.sonyericsson.com/thread.jspa?threadID=39963

Damn SE, sorry to say it but it's true.

My W950i, hanged 3x a day, i did upgrade and when it hanged i bring it to se counter, they downgrade the firmware again.

And today i decided to sell it, but, DAMN, F#%K SE, just drop the price to Rp. 2,5 Million where i bought it on the 1st of May for Rp. 3,8 Million which about 1 1/2 month ago, and now they want to stop supporting it???

I just wonder, what in their F#@king head.

I visited and participated in voicing my dissatisfaction with SE decision. Take a look at what a member of SE reports in that forum.


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Re: SE to stop develloping firmware for P990/w950/M600
Posted: Jun 19, 2007 3:48 AM in response to: janslu

Reply
Hi all
I have forwarded this thread a couple of steps up, however most of the involved management is not around at the moment and will be back next week.
When they get back I will try to get an official response.
I'll get back as soon as I have something.

/Johan
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Now, if everybody that can do something, is away for a week. I get jittery.
Ipmart and all other forums should take note of how many people take part in P990 discussions and contribute to their forum’s popularity. I vote :supz:that the senior posters and the moderators request their “cyber warrior” :weedman:friends to demonstrate to the SE site how it feels if your IT product does not work. How it feels to think you have a working product that you spend large amounts to buy and then it just dies on you. Maybe then they will notice us.

Yea iv seen this too and participated in that thread.

Im really pissed about that. Ill never take an SE even if someone gives me one for free if that happens.

I think SE really have lost their minds starting with the firmware development for P990i and now it looks like they'r runing away from their problem instead of solving them.

Bad points for SE from me .. and i was an SE fan.

I would like to ask everyone that has P990i/M600i/W950 to join this discussion at : h^^p://developer.sonyericsson.com/thread.jspa?threadID=39963

Lets show SE that they cant treat people , who paid good money for these phones , like this.

Worst news for us M600 users is that we wont get the new R9G update while P990 and W950 users get that update. Sadly the last firmware available for us is the current R9F :(

h++p://www.planete-se.net/index.php?showtopic=16497&st=220&start=220

Man i still tell my self that this is some guys bad idea of a joke.. but if its true than this is the worst thing that SE (or any manufacturer for that matter) could do.

guys...i think our pressure is working, but we can´t stop!!! lets protest until there is official confirmation support will continue

I would like to join the protest against the crappy performance of the software of the P990i.

I personally think SE should upgrade the software in the P990i to Symbian 9.5.

first they got to fix all probs-release worldwide the same firmware without bugs then they can stop.we paid too much for phone that has big holes in firmware..for the same amount of money could buy better phone but as SE fan I bought this...and slowly regret that

Show your displeasure here also :

http://developer.sonyericsson.com/thread.jspa?threadID=39963

Thats it ppl we are (i am sorry to say) f**ed beyond recognition on this matter.

Re: SE to stop develloping firmware for P990/w950/M600
Posted: Jun 26, 2007 7:58 AM by Sony Ericsson Developer Support


Hi all,
Sorry for the delay in getting this info. No new firmware is planned to be released for the P990 and W950 after R6D23 released on June 15, 2007 via the Sony Ericsson Update Service. The last firmware release for the M600 was R6A16.
I have got an official statement from Niklas Sivander who is the Head of Product Management, Open OS.
So here it goes:

"These firmware releases meet the requirements of bug fixes prioritized by our operator customers and the Customer Services organization within different markets. The decision to freeze the P990, W950 and M600 firmware versions at this point has been made based on meeting these requirements. As with any phone project, no product is ever completely flawless. Any remaining issues are of course unfortunate, but we feel that with the level of quality on the latest P990 firmware we now have a good, solid product.

Due to all heavy features in P990, the need for RAM memory has grown. When running multiple memory-consuming programs at the same time, the available RAM memory runs low and sometimes results in the memory manager closing down one of the applications. We have been working on improving memory management during the whole lifecycle of the P990. The low RAM memory situation for the P990 will unfortunately remain for the heaviest users, and would not be fixed by a new firmware update since it's hardware related. Multi-tasking on the P990 however works satisfactory provided that you don't run too large and memory-consuming programs at the same time. Performance improvements have indeed been made for the new P1 phone compared to P990 and the user RAM available for applications has been increased with >400%, significantly improving multi-tasking performance and application behavior so that you can run a lot heavier programs simultaneously.

Many users are comparing the P990 with the stable and relatively problem-free predecessor P910, which was an excellent smartphone. The P910 was based on an earlier Symbian OS and UIQ platform version with only an incremental software development update from the P900 (Symbian OS 7.0, UIQ 2.1), which made the development work a lot smoother at the time. With the P990, the Symbian OS capabilities have however expanded quite significantly and as with any major platform update, this was expected to introduce some new issues to solve. Sony Ericsson however underestimated the complexity of the development work for UIQ 3 and it took longer than expected to implement and quality assure things like the platform security mechanisms, the multimedia framework and other advanced connectivity aspects like 3G, videotelephony and WiFi. It has been a tough journey for all of us. Please extend my thanks and appreciation to the user and developer communities for all their patience, support and feedback which has helped us identify bugs and improve both existing and upcoming products."

In addition to Niklas's comment above, I have managed to get hold of a list of the major bug fixes as required by operators and Customer Services and solved as of R6D23, I am going to filter out the user bugs and translate some of the stuff into a non tech jibberis before I publish them here.

Sony Ericsson has not found any memory leakage problem in the platform or product in its testing of the latest firmware. Those additional third party applications that users may download should be ok and not create memory leakage provided that they have been developed according to UIQ 3 standard guidelines but it is up to the developer in question to ensure correct development and testing procedures of their apps.

The comments about new bugs from our forums and http://uiq3.sourceforge.net/wiki/index.php/Phones/P990i#Known_Bugs having been introduced in R6D23 have been forwarded to the development projects and will be reviewed over the coming days and I will try and get some comments back to the forums from product development on them.

Bugs reported on this forum and from the P990 wiki at sourceforge has been sent to the development organization. Many of the reported bugs have been fixed as of R6D23.

I appreciate your continued patience on this topic and fully understand your frustration and disappointment on our lack of communication and clarifications up until now.

Cheers
Johan

OMFG !! SE youll never see my money again.

WTF... so it's true? I'm totally speechless.

Digg this people...SPREAD THE WORD...lets fight back!!!

http://digg.com/software/SE_to_stop_developing_firmware_for_P990_W950_M600

@suedezu, I agree giving the P990 Symbian 9.5 is the only way to get rid of the memory leaks. But there are a few problems: I don't know the memory requirement of Symbian 9.5 (it is about 40 MB in P990) and Symbian 9.5 s not ready yet. Since SE wouldn't even bother to fix the current bugs, I doubt that they will remember they had a phone named P990 when Symbian 9.5 (and Opera 9) is ready.

i think all these things has been marketing for them (SE producers)..they HAD to release new firmware because of unsatisfied customers..but now they gave out new better more stable phone on market and p990 slowly became history-they fixed some big bugs with thought "if you still dont like p990 then buy p1 coz it's much much better" <--kinda reason to stop developing

Don't buy Sony Ericsson anymore ....... disappointed

"Performance improvements have indeed been made for the new P1 phone compared to P990 and the user RAM available for applications has been increased with >400%, significantly improving multi-tasking performance and application behavior so that you can run a lot heavier programs simultaneously."

This is like saying "now all you P990i users go out there and buy your self a P1" lol .. I dont think any P990i user will buy P1 after haveing this kind of experience. I personaly am going off to WinMobile.

SE has the worst customer service i have ever seen and they dont seem to care about the users after they have taken their money.

So i will never and i do mean NEVER buy an SE phone no matter how good the phones get in the future.

Some more places were the story appears


hxxp://www.theregister.co.uk/2007/06/28/sony_ericsson_firmware_snub/

hxxp://www.engadgetmobile.com/2007/06/27/sony-ericsson-stops-firmware-development-on-p990-w950-and-w600/

Damn SE. And I thought SE P990 is my starting point of SE P series. Looks like I'm wrong. It could be last I guess.

This is a page made by the users of P990i/M600i/w950i for reporting bugs.
The information that SE keeps track of these pages was anounced on their offitial forum. Check it out. Add bugs that you have experienced but are not on the list and confirm those already posted if you have experienced them.

Please refrain from posting reports like "My phone crashes." etc.. keep it simple. Describe the bug and the way to reproduce it.

http://uiq3.sourceforge.net/wiki/index.php/R6D23?

Wow; That's a shame;
I was a fan for SE P series and have experienced all of them, P800, P900, P910 and now P990 Which is the worst experience in P series in its current time.
Me too, never gonna Buy another damn SE Smartphone, I'll look for Nokia phones.
Though They're not Touchscreen, They're More stable and have many features SE phones can't even get close to. Also they know how to treat customers...

PPL this just poped up :))

Re: SE to stop develloping firmware for P990/w950/M600
Posted: Jul 4, 2007 8:05 AM by Sony Ericsson Developer Support

Hi all
First of all I would like apologize for the long wait but now I finally have the official statement that you guys and gals have waited for, here it goes:
“In response to recent feedback from users and as a result of additional internal testing, Sony Ericsson has determined to offer a further firmware update for the P990 and W950 Walkman® phone. This move illustrates Sony Ericsson’s ongoing commitment to its existing ‘smartphone’ customers and the company’s desire to be responsive to customer feedback in order to provide an optimal user experience.
The next firmware release for the P990 and W950 will be available from the Sony Ericsson Update Service from August 2007.”

Cheers
/JohanNice going SE !! :)
Just hopeing that the new fw wont be as bad as this one.
Anyhow we have done it ppl !!!

Am am truly sorry for all the M600i users as their phone has not been mentioned in this statement :(

More info :
http://developer.sonyericsson.com/thread.jspa?messageID=105966𙷮

And be active and tell SE about all your bugs and confirm those that are already on this page :
http://uiq3.sourceforge.net/wiki/index.php/R6D23?

@ ctx....my m600 is very stable at this stage except for the unexpected closing of 3rd party applications....many of them shut down due to some error.....for example while playing asphalt 2 for uiq3..i can only play for 1 race if i go to start another ,the game shuts down....the earlier fw was better i guess....i dont expect this to happen from a bug free smartphone....

Thats great mate but a lot of people are complaining about M600i bugs mainly the alarm sound bug.
But i amagine how it would be for me if SE continued support for m600i and not for P990i .. i would be very much pissed.

I think they should have continued the support for m600i too but no such luck for m600i owners. :(

easy guys, SE changed their mind :supz:

http://developer.sonyericsson.com/thread.jspa?threadID=39963&start=360&tstart=0

it will be good to change the symbian version from 9.1 to 9.3 with the new firmware update in august....:)

I dont think that will happen.
They are just going to fix the bugs (hopefully all of them) and thats it.

Unfortunately we M600i users got forgotten. I will never bvuy a SE phone again. It is frustrating that from 3 phones that have the exact same platform only 2 to get new firmwares.. I really dont get it. Eventhough i hate Micro$oft my next mobile will be a WM smartphone. At least they offer support and many compatible applications. Not like UIQ that the available applications are a few dozens.

Guys, don't get your hopes up. This move by SE was done to save their butts from consumer law suits. They have made it clear that we should not expect any new features. They will only work on bugs that may conflict with what is written the P990 white paper. Forget about anything else, even video focus may not be implemented as there is no specific mention that the videos will have auto focus, only pictures do.
SE has also suspended all beta testing procedure by 3rd party programmers such as ajack. Apparently they have set up an internal unit in Germany that will do the beta testing. Add to this the fact that they closed the thread on SE Dev forum where we were making our voice heard.
This kind of arrogance an disregard for consumer opinion is just too much for me.
With my next phone, I will definitely pick a brand who gives some value to what its customers think even if their product may be somewhat inferior.

Guys, don't get your hopes up. This move by SE was done to save their butts from consumer law suits. They have made it clear that we should not expect any new features. They will only work on bugs that may conflict with what is written the P990 white paper. Forget about anything else, even video focus may not be implemented as there is no specific mention that the videos will have auto focus, only pictures do.
SE has also suspended all beta testing procedure by 3rd party programmers such as ajack. Apparently they have set up an internal unit in Germany that will do the beta testing. Add to this the fact that they closed the thread on SE Dev forum where we were making our voice heard.
This kind of arrogance an disregard for consumer opinion is just too much for me.
With my next phone, I will definitely pick a brand who gives some value to what its customers think even if their product may be somewhat inferior.

I agree completely. I will also never buy a SE phone again. I will keep my M600i for 1 more year and then i will buy the second generation of Apple's iPhone.

consider goin for nokia phones in da future.....i using p990i too...symbian uiq mostly on business usage..

Latest update - Ericsson will continue updates for P990/W950 with its next update in August. :) This is OFFICIAL news.

Regards

Goodbye SE. I was just about to switch from my Nokia 6681 to a SE W950/960 (Coz of its great sound.I am an audio freak). Fat chance now.

The announcement was that there would be one more update in August. That is most likely the last fw update ever for the P990. I just hope that no new bugs are introduced with that fw.

Why not M600? There are still a few bugs. Asphalt crashes after one round of gameplay after I upgraded my firmware last time. Swiss Manager Pro does not free up memory efficiently in the current firmware. Wallpaper resizing is no more antialiased. Alarm sound still not loud enough. Anybody else having the same problems? Any solutions?

yup, there are still many bugs on m600 that needs to be fixed...