iPmart® forum FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

Spam

What is SPAM...?

By its definition, SPAM is unsolicited information.

  • unrelated to Forum subject
  • unrelated to thread topic
  • blatant advertising / sales pitch
  • reposted or rewritten content with no relevance or requirement

Forum users mustn't post the same forum post more than once on the forum (the only exception is members of the Forum Team; when needed). It's called spamming and most internet forums forbid it.

Where spam is reported to the Forum Team posts are deleted and the user's Posting Privileges may be removed.
Please don't quote any post that you believe is spam, as this causes the team more work, nor should you reply to any Spam post or engage in identifying the culprit as a Spammer on the Forum... simply advise the Forum Team by using the REPORT button.

Reporting

Forum users mustn't do anything that spoils other people's enjoyment of the site or which could cause the site any liability or detriment.

Please REPORT any post, Private Message (PM), Visitor Message (VM), Rep Comment or username, which you feel is wrong, incorrect, abusive, illegal, offensive or in violation of any Forum Rules..
To REPORT a post/thread/username:

Look around the Forum panels and you should see the REPORT buttons.
They are also present in Private Messaging (PM)
Different skins/themes use different images

  • Default report.gif
  • Bluebird report.gif
  • RedGray report.gif
  • Aquavista report.gif
  • BlackTeal report.gif

Visitor Messaging (VM) does not use these images, so simply click the word Report

Rep Comments have no dedicated system & should therefore be reported to an Admin Team member using PM, providing detail of when & who left the comment.

We ask that users:

  • Don't send Private Messages about abuse to Moderators or Admin Team members.
    Abuse reports must be sent to the Forum Team via the REPORT button

  • Don't comment on reported posts in the thread.
    Just report it and let the Forum Team deal with it, however much you feel justified to make a comment. If you do, action could be taken on your posts as well.

  • Do not start an abuse report saying "I can't believe you haven't removed this already".
    The forum is not monitored 100% 24/7 and so the Forum Team will usually only act when it receives reports or notices problems during routine duties. Messages started in this way are not polite and won't win you any plaudits. It's likely the reason it's not been dealt with is no one has reported it & the Team hasn't spotted yet.

What should I include in an abuse report?
To help the Forum Team, please always include the following

  • An explanation in sufficient detail to let the Forum Team understand why you are reporting the post/comment
    Remember, the Forum Team won't have read the thread yet and probably won't know any history. If you are claiming that a post is defamatory, please quote the statement which you believe is defamatory within the post and explain why.

  • The person you're reporting's username and your username if relevant
    If you want to report a username, rather than specific posts, please include a link to their profile page in your email's subject line. Don't include links taken from searches as links with "searchid" in them don't work, and the Forum Team will ask you to resend.

What happens once I've sent a report?
A member of the Moderator or Admin Team will investigate. Should it be necessary, you may be required to provide further details &/or translation so be prepared to co-operate to ensure matters can be resolved quickly & efficiently.

I reported something to abuse several hours ago, why hasn't it been removed yet?
The Forum Team aims to deal with reports within 48 hours of receipt during the working week. Often it deals with them more quickly, but some issues need to be discussed with Team members. In some cases this can take several days. Repeatedly emailing and asking what's been done causes the team additional work and delays the process.
The Forum Team doesn't work 24 hours a day, 7 days a week. If you report something on the weekend, please don't expect action to be taken before Monday. If action is taken before then, consider it a bonus!

I reported something to abuse several hours ago, why haven't I had a reply yet?
The Forum Team rarely replies to a report, unless it's to ask for further details. If you've received an automated reply, then your report has been received, so please don't send further emails chasing the team up. The Forum Team doesn't have the time or resources to respond and for privacy reasons won't necessarily let you know what action has been taken.

Why are posts removed?
Sometimes on the spot decisions are made to protect the site.
The team doesn't have the resources to confer with (very expensive) lawyers on every subject.
The Forum Team's remit is simply 'if a post may be 'dodgy', especially 'legally dodgy', it has to go'.
This doesn't mean it's wrong, but sometimes they have to take that decision.
However, we are here as a community forum and we will endeavour to protect members comment - if it's in our members interest.

If you disagree with a Forum Team decision you may appeal to any Admin Team member directly, using PM.
Please don't question Forum Team decisions on the public forum; they're unlikely to see your post anyway.

What's a Troll/Alter Ego....?

What's a Troll/Alter Ego....?

A troll is someone who deliberately joins the forum to cause dispute. It may be someone who already posts on the forum under a long-standing username or someone completely new.
An alter ego (AE) is generally someone who's previously been PPR'd (see What's "PPR" or "Banned" under some people's usernames? ) and has joined under a new username to cause dispute.
If you feel someone is trolling or is an AE who you feel is still causing disruption please REPORT them to the Admin Team.
Do not respond to them on the forum - that makes things worse.

A guide to dealing with trouble makers

Sadly in a forum of this size, and many much smaller, there will always be trolls; people who enjoy disrupting or being unpleasant or abusive. It's a part of human nature; and when arguments or spats happen people tend to get involved and even those who normally behave well can do things they wouldn't normally think acceptable.

We hope that our users can and will behave as adults. If someone is rude or abusive we ask that you REPORT it to Admin Team so it can be dealt with and looked at soon.
Don't respond or engage with trolls

More importantly we ask that you don't respond, get involved or start name calling - that simply isn't helpful and it means in the long run you risk your own privilege to post on this forum being removed just as much as the original trouble maker.

If there is a problem 'don't feed the troll' -; in other words don't engage or let it escalate: report it to us otherwise, you risk that we will look at what you've done & not at what caused it

It is often very difficult to judge who is right and who is wrong in a fight.
Therefore the only way we can do this, without the wisdom of Solomon is to take a step back and look at the way an individual has conducted themselves.

Therefore while you may feel someone deserved nasty treatment, we will simply judge on how you've behaved not why - because we ask that if you've reported it, then leave it and let us deal with it.

No solution is perfect, and a balance must be drawn between trying to keep everything nice and allowing discussion and opinion to take place - we do not want to operate as a police force, yet if we are called to protect users and the forum we will do so.

Use the REPORT function, use the ignore list, don't go into forums that annoy you, don't get angry with cyber people. It shouldn't be rocket science.

When I see a user Spamming or breaking the rules what should i do?

On the side of each user post you can find a button to make a REPORT.

Press this button to post a notification to all moderators on the forum, with a small justification from you as of why the post was bad.

What's "PPR" or "Banned" under some people's usernames....?

What's "PPR" or "Banned" under some people's usernames....?

PPR (Posting Privileges Removed) is the term we use when we stop someone posting on the forum. The majority of banned users are spammers and they will be removed permanently. However, for suspended/temporarily banned users, they will still be able to read the site but they cannot post until the allocated penalty period has expired; (Time Out!).

If someone has been removed, it could be for any of the following reasons:

  • Spamming
  • Advertising
  • Creating a "Clone" of someone else's username or impersonating another person to cause problems
  • Trolling ( see What's a troll/alter ego? )
  • Posting content or materials on the 'forbidden list'
  • Blatant disregard to Forum Rules
  • Resource Issues (consistently and inappropriately taking time away from the Forum Team's core work)

Why are people Infracted / PPR'd / Banned?

We don't remove people's privileges (PPR or ban) lightly. However, our first consideration must be towards protecting the Forum from increased cost and legal challenge.. Posting here is a privilege, not a right. We can refuse permission to post without giving a reason.

In the past, we tried hard not to ban long-standing forum users. Sadly, we had so many issues, that protection has had to go. Now, if someone's persistently causing trouble, they're Infracted, PPR'd or banned.

Our decision to suspend or stop any user's posting privileges (PPR) may be final.
The posting ban applies to any/all user accounts used by or in the name of that person.

People who are on here to cause trouble will be penalised immediately. Yet we may be forced to do the same with generally helpful posters, who get in spats or cliques, or push it too far.

Penalties

We use a card system to give people legitimate expectations and opportunity to comply with rules & advisory notices.
Sometimes the Forum Team will give users a quiet word of warning for breaking the rules if they are getting close to a Yellow Card.
Depending on the severity/number of offence, Yellow or Red Card Infractions may be awarded.

If your posting privileges are suspended or terminated, please don't attempt to re-register on the Forum or make any posts in any guise whatsoever.

When banned former users do re-register or otherwise disrupt the Forum, this can cause severe distress to other users. Dealing with unwanted former forum users' posts distracts the team from the core purpose of the site and takes up time. Therefore in such circumstances we may:

  • Report offenders to their ISP

  • Report offenders to the authorities if their actions appear to amount to a breach of the Computer Misuse Act 1990 or any other relevant legislation.

What does Banned mean ?

Banned means the member has broken iPmart® forum rules and has been excluded from entering the site either temporarily or permanently.

What types of Banning exist on the forum?

Users can be Banned either permanently or temporarily depending on the severity of their actions.

Temporary Bans can extent from 1 day to 2 years.
Permanent Bans are forever.

Who on the forum can Ban members?

Only Super Moderators, Master Moderators and Administrators can BAN members.

What are the actions that users can do that lead to Banning?

Several things can lead to a user to be BANNED

These are the main ones:
  • Posting many "thanks posts" (P.ban)
  • Double-posting links to other forums or sites with advertising purposes (P.ban)
  • Double-posting the same question or message many times just to get attention (T.ban)
  • Swearing and offending other members (T.ban)
  • To be constantly breaking the rules by posting on wrong sections or only posting rubbish (T.ban)


  • T=temporary ban
  • P=permanent ban.

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